SARS has introduced a Limited Functionality Webpage known as the “Waiting Room” to manage the high volume of taxpayers accessing Auto Assessment services during peak periods. The Waiting Room acts as a buffer, allowing users to join a virtual queue and receive an estimated wait time before they can proceed with their assessments. This approach helps to prevent website overload, reduces server strain, and ensures a smoother experience for all users. When a taxpayer enters the Waiting Room, they are presented with a simple interface that displays real‑time updates on queue length and projected processing times. The system automatically advances users to the assessment portal as capacity becomes available, eliminating the need for repeated page refreshes. Additionally, the Waiting Room provides informative resources, including FAQs and step‑by‑step guides, to help users prepare for the assessment process. By implementing this feature, SARS demonstrates its commitment to delivering reliable and accessible digital services, even during periods of high demand. The Waiting Room is part of a series of enhancements aimed at improving user satisfaction, reducing frustration, and maintaining the integrity of the Auto Assessment platform.