The Belarusian tax authority has provided comprehensive guidance for users who have simultaneously forgotten both their login credentials and password for the "Profhod" application. This situation requires a multi-step verification process to restore account access while ensuring the highest levels of security. The authority recommends initiating the account recovery process through the application's official support portal, where users must submit identity verification documents. These documents typically include government-issued identification and proof of tax registration, which are reviewed by authorized personnel to confirm user legitimacy. Once verified, users will receive instructions for creating a new password through a secure, encrypted channel. The authority stresses that this process is designed to prevent unauthorized account access and protect sensitive financial data. Users are reminded to maintain accurate contact information to expedite the verification process. The application's design incorporates multi-factor authentication to safeguard against potential breaches, requiring additional verification steps beyond standard password recovery. The tax authority has also introduced a temporary account suspension feature to protect users' data if suspicious activity is detected. This measure ensures that accounts remain secure during the recovery period. All communication regarding account recovery is conducted exclusively through official government channels to prevent phishing attempts. The authority has emphasized the importance of using strong, unique passwords for all tax-related applications to prevent future security incidents. This guidance is part of the broader initiative to enhance digital security across public services and protect citizens' personal information. The recovery process typically takes 24-48 hours, depending on the complexity of verification requirements.